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Smart Citizen Request Management Software – Civic 365

Your all-in-one Citizen Request Management Software for CRM, 311, and citizen engagement, improving satisfaction and making operations easier. 

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Citizen request management software

Trusted by 11700+ businesses from 167 countries

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Improving Citizen-Municipality Connections

Microsoft Civic Software connects citizens and government through Microsoft 365, Citizens can now easily report issues through images and exact location by using Civic 365.

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Why Civic 365

Every solved ticket brings a satisfied customer—and we are here to make that happen, every time.Teams Ticketing System which can be called as a Microsoft teams ticketing system combines simplicity, security, and seamless integration to redefine IT, HR, Finance and your departmental support for your organization

Cyber Security

Cyber Security in GCC & GCC High within the Microsoft environment places high importance on stringent measures to protect sensitive government data, ensuring security with robust defenses and Microsoft applications.

GCC & GCC High

Our apps are built for GCC & GCC high tenants of US Federal clouds.

SOC2 Type II Certified

Our apps ensure security, compliance, and data protection

MS Azure Marketplace

Our apps are tested by Microsoft and available on MS Azure Marketplace

Microsoft Appstore​

Our innovative applications are available on the Microsoft Appstore.

Customer Support​

Our Support Team merges technical prowess with sincere care, fostering trust through expertise and empathy. They build lasting relationships, transcending mere service to create meaningful connections.

AI Enabled Apps

Our innovative apps are built with the options of Azure AI, Copilot, and custom AI solutions.

Swift Deployment​

Choose any deployment method—Teams, Outlook, or SharePoint—that suits your preferences.

Modern UI/UX

Every app is crafted using the latest Fluent UI, ensuring seamless functionality across all devices.

Free Updates

Our valued subscribers enjoy unlimited support, enhancements, features, and updates.

AI

Omni-Channel Inbox

Collects and manages resident feedback from one platform, making communication faster, more efficient, and simpler.

App

Seamless Integration

SharePoint Civic Software improves government operations with Teams, SharePoint, and Outlook for better communication.

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311 CRM

Our 311 CRM system tracks and resolves service requests quickly, ensuring timely, efficient citizen responses.

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Easy Deployment

Easily set up and update service requests without technical expertise, allowing your team to improve services.

CSAT

Automated Issue Routing

Automatically route requests by type and location, ensuring fast responses and timely escalation per SLAs.

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Reporting & Insights

Use customizable reports to gain insights, optimize operations, and improve decision-making for better service.

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Two-Way Communication

Stay connected with citizens using real-time updates and follow-up questions, boosting engagement and satisfaction.

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Mobile Integration

Citizens report issues via our mobile app, reducing calls and enabling real-time reporting for faster action.

Civic 365 Stands Out

This software focuses on citizens, helping cities meet needs, drive digital change, and improve services.

Benefits of Microsoft Civic Software

This software simplifies processes, saves time, and reduces costs while boosting citizen engagement and keeping them informed.

Faster Service Delivery

Streamline request management and response times, providing quicker solutions for citizens while making better use of resources.

Better Citizen Engagement

Let citizens easily request services, share feedback, and stay updated, improving communication and transparency.

Lower Operational Costs

Automate tasks and reduce manual work, cutting costs while enhancing service quality and operational efficiency.

Better Staff Collaboration

Facilitate teamwork with integrated tools for sharing information, collaborating on tasks, and responding faster.

Simplified Government Processes

Automate and simplify workflows from citizen requests to service delivery, ensuring smoother, efficient government operations.

Detailed Reporting

Track and analyze ticket data to improve resource allocation and service efficiency across departments and teams.

Seamless Integration with Smart City Solutions

Microsoft Civic Software easily integrates with your current government systems, helping build a connected, adaptable, and responsive city that meets your changing needs.

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Power Automate

Save time by automating ticket updates, notifications, and approvals for smoother support management.

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Power BI

Generate clear and detailed reports to better analyse support performance and make informed decisions.

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Power Apps

Use AI chatbots to instantly answer common customer support queries or provide ticket updates.

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Power Virtual Agent

 Build custom apps to enhance ticketing workflows and integrate seamlessly with Civic 365.

Microsoft teams Ticketing system delivers a modern, efficient, and customer-focused solution, transforming the way businesses handle support to create better experiences for both customers and teams. 

Civic 365 Plans

Standard

$1199

per user / month, billed yearly

Standard Plan Features

  • Minimum 5 users
  • 25 ticket requesters
  • 2 Support tickets per year
  • Free updates via Microsoft store
  • Integrates with Office 365
  • SharePoint-hosted app
  • Data stays in your SharePoint
  • Custom request types
  • Mobile responsive
  • Multiple roles
  • Smart notifications
  • Self Service web forms
  • Multiple departments groups
  • Multiple departments groups
  • Collaboration with ticket requester

Standard

$2499

per user / month, billed yearly

Standard Plan Features

  • Integrates with Office 365
  • Data stays in your Microsoft 365
  • Custom request types
  • Web and Mobile App
  • GEO location enabled
  • Smart notifications
  • Multiple departments groups
  • Collaboration with ticket requester
  • Multiple Roles

Plus

$4499

per user / month, billed yearly

Everything in Standard, and…

  • Dashboard
  • Canned responses
  • Custom signatures
  • Custom request status
  • Custom request sequence
  • Private Notes
  • Escalate Level 1
  • Auto assign tickets
  • Block spammers and domains
  • Duplicate ticket detection
  • Works on Microsoft Teams

Premium

$6499

per user / month, billed yearly

Everything in Plus and…

  • Customer satisfaction Surveys
  • Free updates with support
  • Create new ticket from emails
  • Email templates
  • Kanban view
  • SLA choice
  • Auto close ticket
  • Ticket aging report
  • Rules and automation
  • Escalate Level 1 & Level 2
  • Approval workflows
  • Block spammers and domains
  • Sub service
  • Custom views
  • Custom columns
  • Customize with Power Automate
  • API connectivity
  • Connect with Power BI
  • Power Apps version available (optional)
  • Chatbot to raise the request (optional)
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Using Azure? now you can buy on Azure Marketplace or using your enterprise agreement​

50+ users ?
Contact us for special price.
For non profit organizations and govt funded educational institute pricing,
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Customer Testimonials

Hear from satisfied organizations that have transformed their IT and internal support with Helpdesk 365. 

Alexander S
SharePoint Consultant, Raymond West
California
★★★★★
"Employee Directory 365 provided the perfect solution, offering both functionality and exceptional support. The team provided excellent service, walking us through every detail over a screenshare session and ensuring we knew everything we needed to know."
Amreen K
Finance Manager, Exeevo
New York
★★★★★
"Timesheet 365 helps track work hours accurately across tasks, projects, and clients. With this app, we solved technical issues like Excel exports, custom columns, and other operational inefficiencies, making our workflow easier and more efficient!"
Ted Brister
IT Director, Frontier Waste Solutions
Texas, US
★★★★★
"Helpdesk 365 has completely changed our support process by centralizing requests and improving efficiency. With integration into Teams, SharePoint and Azure AD, we have full control over our data & customization. Now, assigning tickets, escalating issues, enforcing SLAs, and staying organized is easier than ever."
Shiela S
Sharepoint Developer, Recor Medical
Washington, US
★★★★★
"The app is incredibly easy to implement, and training end users is a breeze. The customer service is outstanding, ensuring that any issues we encounter are resolved promptly."
Maggi Long
Business Manager, Cerilon
Canada
★★★★★
"HR365 has been a great fit for our business needs. The support team was always helpful and made the transition easy. It has improved our onboarding and offboarding processes, replacing manual work with a simpler system. I highly recommend HR365 for improving HR operations."
Kevin R
Director of IT, JConnelly
New York
★★★★★
"Asset Management 365 has simplified the way we manage our computers and mobile devices. It is efficient, user- friendly, and works seamlessly!"
Erik H
System Admin
Oregon, US
★★★★★
"Employee Directory 365 makes it easy to find coworkers by department, title, and more. My team praises its functionality and uses it regularly to connect with new employees. Setup was quick, and the customer support team has been great. SharePoint integration works smoothly, making it the best solution I have reviewed."
Carl G
IT Manager, Pallas LLP
England, UK
★★★★★
"Employee Directory 365 is a great platform for displaying company employee information with user-selectable options. They offer excellent remote support and customisable features to enhance the experience.."
Ahmed A
IT Officer, HanmiGlobal Saudi
Saudi Arabia
★★★★★
"Helpdesk 365 has been a great fit for our support operations. Its interface is easy to use, and automation features help manage tickets efficiently. The reporting tools give clear insights into performance. The support team has been responsive & reliable."
Andreas C
ICT Manager, SMT Shipping
Europe
★★★★★
“Helpdesk 365 integrates effortlessly with Microsoft Teams and SharePoint. With their excellent support, we customized it to fit our needs, greatly improving our internal IT helpdesk ticket management.”
Corey Jackson
Barton Associates

★★★★★
"Great app for SharePoint or MS Teams! We use it to help employees connect within SharePoint and MS Teams. Very happy with its functionality and the support from HR365."
JP Nicols
Cofounder

★★★★★
"Outstanding tech support! We use HR365 uniquely, with a small team and 1000+ members. HR365 serves as our member directory. Frank and the team spent hours resolving a complex permissions issue late on a Friday night."
John Persons
Vice President of Operations

★★★★★
"Great product and support! Coming from an old version of Employee Directory 365, Frank and Sakshi were fantastic during the upgrade to Modern SharePoint. All questions were promptly answered, with remote support as needed."
Wessam Baroudi
Head Of Information & Technology

★★★★★
"After joining ABC Mobility, I saw the need for a helpdesk to streamline IT operations. After evaluating several options, I chose HR365. This customizable SharePoint system met our needs, offering multi-team support."
Jason Gardner
Director of Infrastructure

★★★★★
"Our support requests came from various channels: email, Teams, texts, calls causing confusion and no way to track or verify service issues. We evaluated several ticketing systems, including building one in MS."
Eli B
★★★★★
Mid-Market (51-1000 emp.)
"The great support team that works with us on every issue very quickly, as well as the determination to provide excellent support and whatever features we need in our environment"
Keith K
★★★★★
ICT Applications Officer
What I love most about Helpdesk 365 is its smooth ticket management, effortless team collaboration, and seamless multichannel support that keeps everything organized in one place.
Raksha P.
★★★★★
Sales Engineer
"We needed a ticketing system that can integrate well with Microsoft 365, works well within Teams, and has a knowledge base. Helpdesk 365 met all our needs. It is a great mix of being easy to use, simple to set up, and has advanced features. More importantly, it works within Microsoft 365"
Akshit S.
★★★★★
"The level of customization is awesome and the UI is very user-friendly. We use this every day to manage and get reports assigned or resolved by our team. The support is very responsive and ready to help when ever we need any assistance. The best part is we can also raise the tickets via MS forms and MS teams."
David R
★★★★★
IT Lead
Support was quick and accessible, making issue resolution effortless. Helpdesk 365 helps our organization track requests, enforce SLAs, and monitor resolutions efficiently, ensuring smooth operations and timely responses.

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Frequently Asked Questions

This software for municipal connects with citizens efficiently. Built on Microsoft 365, it enhances communication, speeds up responses, and ensures transparent, resource-optimized public services.

SharePoint Civic Software brings tools like Teams and Outlook together on one platform. It helps government teams work better, share information, and communicate with citizens to deliver better services.

Citizen Request Management Software lets citizens easily report issues, track requests, and get real-time updates. It is a simple, mobile-friendly way for governments to respond quickly and keep citizens informed, improving satisfaction.

This software enables local governments to connect with citizens and manage services more efficiently. Powered by Microsoft 365, it streamlines workflows, improves communication, and boosts the responsiveness of city services, ensuring quicker and more transparent interactions.

A civic app is a mobile tool that allows citizens to report issues, request services, and stay connected with local government. It enables residents to submit requests, track progress, and receive updates directly from their smartphones, creating a more accessible and responsive city. 

Civic 365 provides dynamic, customizable reports that show key insights like the number of tickets handled, response times, and areas needing improvement.

Yes, Civic 365 makes it easy for citizens to provide feedback through the portal or mobile app, helping governments improve their services based on1 real input.

Absolutely. Civic 365 includes a mobile-friendly app, allowing citizens to report issues and engage with their government anytime, anywhere.

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"Exceptional tool that delivers seamless integration, powerful features, and unmatched reliability."
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"Outstanding product that combines ease of use, robust security, and excellent value for money."
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"Outstanding product that combines ease of use, robust security, and excellent value for money."
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"Exceptional tool that delivers seamless integration, powerful features, and unmatched reliability."
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