AI-Powered Features of Civic 365
Enhance your citizen customer service management workflows to be faster, smarter, and more effective with Civic 365
Civic App: Powerful Features
Simplify citizen services and boost community engagement with intuitive, efficient software designed for governments.
Efficient Request Tracking
Easily track and manage citizen requests from submission to resolution, ensuring timely and accurate responses.
Customizable Forms
Create forms for citizens to submit their issues, making sure all necessary information is captured for faster service.
Ticket Categorization
Automatically categorize citizen requests for quick routing to the appropriate departments for resolution.
Multi-Level Request Routing
Organize requests into different levels for better categorization and faster routing, ensuring they are directed to the right team immediately.
Request Splitting & Merging
Split complex citizen requests into smaller, manageable tickets or merge related issues to streamline resolution efforts.
AI-Powered Automation
Automate ticket routing, issue tracking, and resolution suggestions with AI, speeding up responses and reducing manual effort.
AI-Driven Ticket Routing
Let AI route requests to the correct team or agent based on predefined criteria, reducing delays and improving response times.
AI Chatbot Support
Provide 24/7 support with an AI-powered chatbot to answer frequently asked questions and direct citizens to the right resources.
Smart Ticket Suggestions
AI suggests possible solutions for citizen requests, speeding up resolution and freeing up staff to handle more complex issues.
Self-Service Features
Empower citizens to resolve issues independently through a user-friendly portal, knowledge base, and automated responses.
Self-Service Portal
Empower citizens to submit and track requests easily, reducing support agent reliance and speeding resolution.
Knowledge Base
Provide citizens with access to a library of helpful articles, FAQs, and troubleshooting guides to resolve issues independently.
Pre-Defined Responses
Use automated responses for common queries, improving communication efficiency and reducing the time agents spend on repetitive tasks.
Advanced Reporting & Analytics
Gain insights into request trends, team performance, and service levels with real-time dashboards and detailed reports.
Request Dashboard
Monitor and manage all citizen requests from a single dashboard, gaining insights into team performance, ticket status, and service levels.
Request Aging Reports
Track how long citizen requests have been open, identify delays, and prioritize older issues for timely resolution.
Feedback Surveys
Collect feedback from citizens through customizable surveys to improve service quality and satisfaction.
Security & Compliance
Ensure data protection and meet global privacy standards with robust security measures and compliance with industry regulations.
Data Privacy Protection
Ensure sensitive citizen data is kept safe with robust cybersecurity measures and compliance with global privacy regulations.
Access Control
Assign roles and permissions to staff, ensuring only authorized personnel can access or modify sensitive data.
Adjust approval processes and notifications to match your organization’s needs, improving efficiency and service delivery.
Customizable Workflows
Automated Approval Workflows
Streamline approval processes with automated workflows, ensuring citizen requests are addressed promptly and efficiently.
Customizable Notification Rules
Set up automatic notifications to keep citizens and staff updated about the status of requests and any changes in progress.
Adaptable Workflows
Easily adjust workflows to meet your organization’s changing needs and optimize efficiency.
Microsoft Tools Integrated
Connect easily with Microsoft Teams, SharePoint, Power BI, and other Microsoft tools to enhance collaboration and streamline processes.
Mobile Access
Access Civic 365 on the go with a mobile-friendly interface, letting staff manage requests and provide support from anywhere.
Support Options
Live Chat Support
Get instant assistance through live chat for quick resolutions and guidance, ensuring a seamless experience for both citizens and staff.
Dedicated Support Team
Access 24/7 support from our expert team to address technical issues or queries and ensure uninterrupted operations.
Support Portal
Submit and track support requests easily via a dedicated portal, with personalized assistance and regular updates.
Benefits of Civic 365
Enhanced Efficiency: Automated workflows, approval processes, and ticket routing to reduce manual effort and speed up service delivery.
Improved Collaboration: Use Microsoft 365 tools like Teams, SharePoint, and Power BI to improve teamwork and make collaboration easier.Â
Citizen Empowerment: Enable self-service options for citizens through intuitive portals and access to a rich knowledge base.Â
Data-Driven Insights: Use analytics and dashboards to monitor performance, track request trends, and improve decision-making.Â
Mobile Accessibility: Support staff on the go with a mobile-friendly platform, allowing them to manage requests anytime, anywhere.
Why Choose Civic 365?
Make managing citizen requests easier with smart software that improves every step, from submission to solution. With Civic 365, you will work faster, respond quicker, and provide a better experience for citizens and your team.
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