HR365

Book a Demo
Get Started
Sticky Header

Smart Citizen Request Management Software – Civic 365

Your all-in-one Citizen Request Management Software for CRM, 311, and citizen engagement, improving satisfaction and making operations easier. 

Get Started
Book a Demo
helpdesk 365

Trusted by 11700+ businesses from 167 countries

EMEA_HighPerformer
HelpDesk BestRelationship
Americas HighPerformer
Leader-Mid-Market
Enterprise Americas HighPerformer
BestEstimatedROI-Mid-Market
FastestImplementation-Mid-Market
BestResults-Mid-Market

Improving Citizen-Municipality Connections

Microsoft Civic Software connects citizens and government through Microsoft 365, Citizens can now easily report issues through images and exact location by using Civic 365.

SharePoint ticketing system

Why Civic 365

Every solved ticket brings a satisfied customer—and we are here to make that happen, every time.

Teams Ticketing System which can be called as a Microsoft teams ticketing system combines simplicity, security, and seamless integration to redefine IT, HR, Finance and your departmental support for your organization

Cyber Security

Cyber Security in GCC & GCC High within the Microsoft environment places high importance on stringent measures to protect sensitive government data, ensuring security with robust defenses and Microsoft applications.

GCC

GCC & GCC High​

Our apps are built for
GCC & GCC high tenants of
US Federal clouds.

Cyber

Cyber Security​

We believe in zero trust,
all of your data stays within
your office 365 cloud.

Cyber

Microsoft eco-system​

Our apps are tested by
Microsoft and available on
MS app store

Cyber

Microsoft Appstore​

Our innovative applications
are available on the Microsoft Appstore.

Customer Support​

Your Support Team merges technical prowess with sincere care, fostering trust through expertise and empathy. They build lasting relationships, transcending mere service to create meaningful connections.

AI Enabled Apps

Our innovative apps are built with the options of Azure AI, Copilot, and custom AI solutions.

Swift Deployment​

Choose any deployment method—Teams, Outlook, or SharePoint—that suits your preferences.

Modern UI/UX

Every app is crafted using the latest Fluent UI, ensuring seamless functionality across all devices.

Free Updates

Our valued subscribers enjoy unlimited support, enhancements, features, and updates.

AI

Omni-Channel Inbox

Collects and manages resident feedback from one platform, making communication faster, more efficient, and simpler.

App

Seamless Integration

SharePoint Civic Software improves government operations with Teams, SharePoint, and Outlook for better communication.

Cal

311 CRM

Our 311 CRM system tracks and resolves service requests quickly, ensuring timely, efficient citizen responses.

settings

Easy Deployment

Easily set up and update service requests without technical expertise, allowing your team to improve services.

CSAT

Automated Issue Routing

Automatically route requests by type and location, ensuring fast responses and timely escalation per SLAs.

time

Reporting & Insights

Use customizable reports to gain insights, optimize operations, and improve decision-making for better service.

chat bot aHqv7IuR6C

Two-Way Communication

Stay connected with citizens using real-time updates and follow-up questions, boosting engagement and satisfaction.

service entitlement

Mobile Integration

Citizens report issues via our mobile app, reducing calls and enabling real-time reporting for faster action.

Civic 365 Stands Out

This software focuses on citizens, helping cities meet needs, drive digital change, and improve services.

Benefits of Microsoft Civic Software

This software simplifies processes, saves time, and reduces costs while boosting citizen engagement and keeping them informed.

Faster Service Delivery

Streamline request management and response times, providing quicker solutions for citizens while making better use of resources.

Better Citizen Engagement

Let citizens easily request services, share feedback, and stay updated, improving communication and transparency.

Lower Operational Costs

Automate tasks and reduce manual work, cutting costs while enhancing service quality and operational efficiency.

Better Staff Collaboration

Facilitate teamwork with integrated tools for sharing information, collaborating on tasks, and responding faster.

Simplified Government Processes

Automate and simplify workflows from citizen requests to service delivery, ensuring smoother, efficient government operations.

Detailed Reporting

Track and analyze ticket data to improve resource allocation and service efficiency across departments and teams.

Seamless Integration with Smart City Solutions

Microsoft Civic Software easily integrates with your current government systems, helping build a connected, adaptable, and responsive city that meets your changing needs.

Power%20Automate%20(1) eXEyQVXbrh
Power Automate

Save time by automating ticket updates, notifications, and approvals for smoother support management.

Power%20Bi%20(1) Kds Hz7QcQ
Power BI

Generate clear and detailed reports to better analyse support performance and make informed decisions.

power%20apps%20(1) fKJEyRsAdu
Power Apps

Use AI chatbots to instantly answer common customer support queries or provide ticket updates.

Power%20virtual%20Agent%20(1) F7DLaFcFoe
Power Virtual Agent

 Build custom apps to enhance ticketing workflows and integrate seamlessly with Helpdesk 365.

placeholder

Power Automate

Save time by automating ticket updates, notifications, and approvals for smoother support management.

placeholder

Power BI

Generate clear and detailed reports to better analyse support performance and make informed decisions.

placeholder

Power Apps

Use AI chatbots to instantly answer common customer support queries or provide ticket updates.

placeholder

Power Virtual Agent

Build custom apps to enhance ticketing workflows and integrate seamlessly with Helpdesk 365.

Microsoft teams Ticketing system delivers a modern, efficient, and customer-focused solution, transforming the way businesses handle support to create better experiences for both customers and teams. 

Civic 365 Plans

Standard

$1199

per user / month, billed yearly

Standard Plan Features

  • Minimum 5 users
  • 25 ticket requesters
  • 2 Support tickets per year
  • Free updates via Microsoft store
  • Integrates with Office 365
  • SharePoint-hosted app
  • Data stays in your SharePoint
  • Custom request types
  • Mobile responsive
  • Multiple roles
  • Smart notifications
  • Self Service web forms
  • Multiple departments groups
  • Multiple departments groups
  • Collaboration with ticket requester

Standard

$2499

per user / month, billed yearly

Standard Plan Features

  • Integrates with Office 365
  • Data stays in your Microsoft 365
  • Custom request types
  • Web and Mobile App
  • GEO location enabled
  • Smart notifications
  • Multiple departments groups
  • Collaboration with ticket requester
  • Multiple Roles

Plus

$4499

per user / month, billed yearly

Everything in Standard, and…

  • Dashboard
  • Canned responses
  • Custom signatures
  • Custom request status
  • Custom request sequence
  • Private Notes
  • Escalate Level 1
  • Auto assign tickets
  • Block spammers and domains
  • Duplicate ticket detection
  • Works on Microsoft Teams

Premium

$6499

per user / month, billed yearly

Everything in Plus and…

  • Customer satisfaction Surveys
  • Free updates with support
  • Create new ticket from emails
  • Email templates
  • Kanban view
  • SLA choice
  • Auto close ticket
  • Ticket aging report
  • Rules and automation
  • Escalate Level 1 & Level 2
  • Approval workflows
  • Block spammers and domains
  • Sub service
  • Custom views
  • Custom columns
  • Customize with Power Automate
  • API connectivity
  • Connect with Power BI
  • Power Apps version available (optional)
  • Chatbot to raise the request (optional)
Azure

Using Azure? now you can buy on Azure Marketplace or using your enterprise agreement​

Book a Demo
Get Started
Contact us for special price.

50 + users ?

Click to know more.

For non profit organizations and govt funded educational institute pricing,

Get started with 14 days risk free trial.
No credit card details required.

Customer Testimonials

Hear from satisfied organizations that have transformed their IT and internal support with Helpdesk 365. 

Eli B
★★★★★
Mid-Market (51-1000 emp.)
"The great support team that works with us on every issue very quickly, as well as the determination to provide excellent support and whatever features we need in our environment"
Radhika M.
★★★★★
Finance Executive
"Ultimate feature for us is the integration with Power Automate, which allows us to connect seamlessly with Azure DevOps. Bugs and issues are automatically created in Azure DevOps without the need to visit the platform directly. The Power BI connectivity feature also enales me to create reports on the fly."
Raksha P.
★★★★★
Sales Engineer
"We needed a ticketing system that can integrate well with Microsoft 365, works well within Teams, and has a knowledge base. Helpdesk 365 met all our needs. It is a great mix of being easy to use, simple to set up, and has advanced features. More importantly, it works within Microsoft 365"
Akshit S.
★★★★★
"The level of customization is awesome and the UI is very user-friendly. We use this every day to manage and get reports assigned or resolved by our team. The support is very responsive and ready to help when ever we need any assistance. The best part is we can also raise the tickets via MS forms and MS teams."
Emanuela V.
★★★★★
IT Manager
"Helpdesk 365 is a centralized platform since it integrates perfectly with the existing Microsoft 365 features allowing its users to manage and support requests without them switching between different platforms. It supports internal collaborations by allowing agents to fully collaborate on difficult issues since it assigns tasks, shares updates, and discusses solutions within its ticket system improving problem-solving."

Schedule a Free Personalised Demo or Free Trail

Discover the full potential of our product with a complimentary trial today! 
Get Started
Book a Demo
Untitled%20design%20(3)%202%20(1) UZpBvPU7A

*One free customization (upto 4 hours)

Frequently Asked Questions

This software for municipal connects with citizens efficiently. Built on Microsoft 365, it enhances communication, speeds up responses, and ensures transparent, resource-optimized public services.

SharePoint Civic Software brings tools like Teams and Outlook together on one platform. It helps government teams work better, share information, and communicate with citizens to deliver better services.

Citizen Request Management Software lets citizens easily report issues, track requests, and get real-time updates. It is a simple, mobile-friendly way for governments to respond quickly and keep citizens informed, improving satisfaction.

This software enables local governments to connect with citizens and manage services more efficiently. Powered by Microsoft 365, it streamlines workflows, improves communication, and boosts the responsiveness of city services, ensuring quicker and more transparent interactions.

A civic app is a mobile tool that allows citizens to report issues, request services, and stay connected with local government. It enables residents to submit requests, track progress, and receive updates directly from their smartphones, creating a more accessible and responsive city. 

Civic 365 provides dynamic, customizable reports that show key insights like the number of tickets handled, response times, and areas needing improvement.

Yes, Civic 365 makes it easy for citizens to provide feedback through the portal or mobile app, helping governments improve their services based on1 real input.

Absolutely. Civic 365 includes a mobile-friendly app, allowing citizens to report issues and engage with their government anytime, anywhere.

Start Your Free Experience

By proceeding, you accept Cubic Logics’s terms and conditions and privacy policy

"Exceptional tool that delivers seamless integration, powerful features, and unmatched reliability."
white1.png
white2.png
white3.png
white4.png
white5.png
white6.png

Schedule a free personalized 1:1 demo

By proceeding, you accept Cubic Logics’s terms and conditions and privacy policy

"Outstanding product that combines ease of use, robust security, and excellent value for money."
white1.png
white2.png
white3.png
white4.png
white5.png
white6.png

Schedule a free personalized 1:1 demo

By proceeding, you accept Cubic Logics’s terms and conditions and privacy policy

"Outstanding product that combines ease of use, robust security, and excellent value for money."
white1.png
white2.png
white3.png
white4.png
white5.png
white6.png

Custom Application Discussion

By proceeding, you accept Cubic Logics Terms and Conditions and Privacy Policy

NPO Price Request

By proceeding, you accept Cubic Logics Terms and Conditions and Privacy Policy

Halloween Offer
Start Your Free Experience

By proceeding, you accept Cubic Logics’s terms and conditions and privacy policy

"Exceptional tool that delivers seamless integration, powerful features, and unmatched reliability."
white1.png
white2.png
white3.png
white4.png
white5.png
white6.png