Civic365 offers a revolutionary approach to managing citizen service requests. Our platform, anchored by our robust 311 CRM system, delivers streamlined, efficient, and user-friendly online solutions, fully integrated with key local government applications. Powered by Microsoft 365 and Azure, Civic365 makes tracking, reporting, and optimizing citizen issues effortless.

A 311service request system or Civic Engagement means a platform or focus used by municipal governments for residents to report issues that aren’t emergencies or to seek municipal services. It serves as a counterpart to the emergency number 911, which is strictly for critical situations. 

This service can be used for a variety of non-urgent matters, such as notifying the city about road defects, lodging complaints about disturbances, or inquiring about municipal amenities like waste removal or road cleaning. The 311 system aims to offer a single, accessible point of contact for community members to reach out to city officials and ensure their concerns are managed efficiently. 

Enhancing civic engagement is fundamental to sustaining a robust democracy and ensuring a truly representative government. Recognized barriers like the under-representation of certain groups often lead to skewed priorities, whereas issues with higher voter turnout are prioritized.  

To counteract this imbalance and incentivize inclusive participation, governments must adopt digital strategies that provide easy, user-friendly access to public policy information.  

Embracing digital adoption in government is not just about availability it’s about making civic information accessible and engaging for all. By automating engagement and simplifying access to information, we can empower citizens and encourage a more active and educated voter base, driving up civic engagement in the digital age. 

Civic 365 stands out as the premier civic engagement platform tailored for the government sector. Civic365 is built on the Microsoft 365 platform to revolutionize your digital-first customer service approach. It streamlines citizen interactions by providing both assisted and self-service channels, fostering increased engagement across a multitude of services.  

Civic 365 platform prioritizes self-service capabilities, allowing citizens to connect with more facts like location and select correct categories / subcategories to get faster resolution.  

With its low-code/no-code setup, Civic 365 grants you the agility to quickly introduce new services or adapt current offerings, simplifying the path to enhanced citizen engagement. 

Once the application is deployed in your Microsoft 365 tenant, we do not maintain any access, permissions, or control over it. 

The application validates the license status by connecting to our license services. It checks the status as ‘Purchased’, ‘Trial’, ‘Expired’, etc., and updates the status within the app accordingly.